Join the Caffeine & Machine Team as a LEAD RETAIL ASSISTANT!

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment and love coaching others to succeed? Caffeine & Machine is looking for an energetic and commercially savvy Lead Retail Assistant to drive sales, inspire the team, and make every customer interaction unforgettable.

Why Caffeine & Machine?

At Caffeine & Machine, we’re more than just a retail store—we’re a community built on passion for coffee, machines, and people. Join us and be part of a brand that’s all about energy, expertise, and excellence.

What We Offer:

· Competitive Pay – £13.75 per hour plus Tronc

· Amazing Perks – Employee discounts, lucrative Mystery Diner bonus, discounted food, free entry to events, career development and more

Your Role

As a Lead Retail Assistant, you’ll be the driving force behind your store’s success. You’ll bring energy, enthusiasm, and expertise—coaching the team, maximising every sales opportunity, and ensuring every customer leaves feeling wowed. You’ll take ownership, lead by example, and constantly raise the game through feedback and training. Whether it’s nailing sales targets, upholding brand standards, or stepping in as a Barista or Marshal, you’ll always be one step ahead.

Core Responsibilities:

✔Inspiring PEOPLE Happiness – Coach and mentor your team, supporting Newbies and fostering a high-energy, fun, and productive environment.

✔Consistent CUSTOMER Satisfaction – Lead by example on the busiest shifts, ensuring top-tier product, safety, and service standards while smashing mystery visit scores.

✔Generating SALES Growth – Master the art of authentic selling, execute local sales plans, and ensure you’re an expert on every product in-store.

✔ Optimising PROFIT Results – Manage shrinkage, control waste, and drive labour productivity to exceed financial targets.

Lead Retail Assistant Strengths:

🔥 Persuasive & Influential – You naturally bring people around to your way of thinking and drive results.

🚀Confidence Builder – You inspire your team, helping them believe in themselves and their ability to succeed.

💡 Customer-Obsessed – You live and breathe great service, ensuring every experience is personalised and memorable.

🤝 Effortless Connector – You build relationships quickly and thrive on creating a welcoming atmosphere.

🏆 Relentless Drive – You push yourself and others to exceed expectations and achieve ambitious goals.

Ready to take the lead and make an impact? Apply now and be part of something extraordinary!