General Manager, The Hill, Warwickshire

General Managers, or Team Principals as they’re affectionately known, are the people absolutely accountable for the success of their Caffeine & Machine. Obsessive about quality, Team Principals build, inspire and coach winning teams passionate about all things automotive and driven to create stellar customer experiences that achieve financial goals. Acting as owners, Team Principals work with full support, guidance and bags of autonomy.

Up to £52,000 per annum
Tips & Tronc
Up to £8,000 bonus, paid quarterly
28 Days Annual Leave + Birthday
313 Club Membership
Contributory employer pension
30% off food, drink, hotel, and store for friends and family

Key Accountabilities

INSPIRE PEOPLE HAPPINESS

Care about your people; create and retain a team as obsessive about quality as you
Create a high performing team of Managers who together bring the C&M experience to life through our people

CONSISTENT CUSTOMER SATISFACTION

Infuse passion for the automotive and food and beverages, ensuring all dishes and drinks are served to perfectly
Lead the busiest shifts; role modelling exemplary product, safety, licensing, and service standards

GENERATING SALES GROWTH

Build tailored plans to grow repeat custom, and grow items sold that achieve budgets
Represent C&M in the automotive community to attract new and cultivate existing member, customer, and collaborator relationships

OPTIMISE PROFIT RESULTS

Utilise tools to maximise the trading margins and returns on expenditure
As member of the C&M Leadership Team contribute to the success of the wider business

About The Hill

The UK was – and is – one of the leading automotive cultures in the world so, when, before long, the brand needed its first residence – there was nowhere else it could be. The Hill – our affectionate name for Houndshill House – became it, our first permanent home. It is a building with some history in an area that’s rich with it. Located just a couple of miles outside the gorgeous medieval market town of Stratford-upon-Avon on a beautiful stretch of road in the northern Cotswolds. Like other C&M’s The Hill is coffee house, a bar, a restaurant. It is also a small hotel, though above all else it is a place for people with a love of things that move – like stumbling into a living automotive museum where you never know what exhibit might turn up.

Key Strengths – things you enjoy, are good at, and do often

Coach – enabling others to develop and be successful
Improver – always on the lookout for things that can be better
Responsibility – taking ownership, and being held accountable
Enabler – creating the conditions to learn and grow
Persistence – achieving success even when thing get difficult

Ideal Profile

“gets” + thrives in hospitality
Grasps the full hospitality / leisure mix though holds deep experience in food and events
Has had exposure to a young, expanding, and growing company
Full to the brim of can-do energy, holding a deep commitment to customer satisfaction
A foodie whose passion for the perfect dish is infectious

About Caffeine & Machine

Founded in 2015, Caffeine & Machine exists for people with a love of things that move. Comprised of Caffeine & Machine venues, the 313 Club membership proposition and apparel label Cult of Machine, the group is an established leader in UK automotive experiential leisure. Backed by a sizeable followship and Dolphin Capital, the business is embarking on expansion.

Everything we do is powered by community, conversation, inclusion and adventure. We seek to break down barriers, encourage learning and discovery. Above all else we’re a brand where you feel surrounded by friends – those that you know and ones you haven’t even met yet – a place that feels like you’re right at home. These beliefs apply equally to our teams and customers.